Returns

RETURN POLICY – Pawvion

IMPORTANT: PLEASE READ OUR RETURN POLICY CAREFULLY. NO EXCEPTIONS WILL BE MADE, AS YOU AGREED TO THESE TERMS AT THE TIME OF PURCHASE.

RETURNS

Timeframe: You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange.

Conditions: Returned items must be in the same condition as received, unused, and in their original packaging. For items where hygiene is important, products must be properly cleaned before initiating the return process.

Exclusions: For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and certain personal care products.

RETURN PROCEDURE

If you wish to return a product, please send an email to info@paw-vion.com with the following information:
your order number
the reason for return
a photo of the product (in case of damage)
your contact details

REFUNDS

Procedure: Once your return is received and inspected, you will receive an email confirming whether your refund is approved or rejected.
If approved, the refund will be processed and automatically applied to your credit card or original method of payment within 30 days.

Late or missing refunds: If you have not received your refund after 30 days, please first check your bank account. If the refund is still not visible, contact us at info@paw-vion.com.

FEES

Return costs: Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we are not responsible for lost returns.
Returns must be shipped to China, with return costs starting from 30 USD, to be paid by the customer.

EXCEPTIONS

Defective or incorrect items: If you receive a defective or incorrect item, we will send you a replacement free of charge.
If an error occurs again with the second shipment, you will receive a full refund.

Order cancellation: Orders cannot be canceled once placed due to our automated processing system.

For any questions or additional information regarding our return policy, please contact us at info@paw-vion.com